Returns & Refunds

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

Change of Mind
We do not offer refunds for change of mind.

Damaged or Faulty Products
If your product arrives damaged or faulty, please contact us within 7 days at sales@movingau.com with photos.

We will offer:

• Replacement
• Refund
• Store credit

Non-Returnable Items
Due to the nature of our products, we do not accept returns for opened or used items unless faulty.